Privacy policy

Privacy Policy

Last updated: March 19, 2026

Winning With Diabetes and Pre-Diabetes operates this website and store, including all related information, content, features, tools, products, and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:

  • Contact details: name, address, billing address, shipping address, phone number, and email address
  • Financial information: credit/debit card numbers, payment card information, transaction details, and payment confirmation
  • Account information: username, password, security questions, preferences, and settings
  • Transaction information: items you view, add to cart or wishlist, purchase, return, or exchange
  • Communications: information you share when contacting customer support
  • Device information: IP address, browser type, network connection, and other unique identifiers
  • Usage information: how and when you interact with our Services

How We Collect Personal Information

We may collect personal information from:

  • You directly: when you create an account, make a purchase, or communicate with us
  • Automatically: through cookies and similar technologies when you use our website
  • Service providers: companies that help us operate our business (payment processing, shipping, data analytics)
  • Partners or other third parties: as needed to provide our Services

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services
To process payments, fulfill orders, remember your preferences, manage your account, arrange shipping, facilitate returns, and create a customized shopping experience.

Marketing and Advertising
To send promotional communications by email and show you advertisements for our products or services based on your interests and past activity.

Security and Fraud Prevention
To authenticate your account, detect fraudulent or malicious activity, and secure our Services. Please keep your account credentials safe and do not share them with anyone.

Communicating with You
To provide customer support, respond to your inquiries, and maintain our business relationship with you.

Legal Reasons
To comply with applicable laws, respond to legal requests, and enforce our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service providers: companies that perform services on our behalf, such as payment processing, IT management, customer support, cloud storage, and shipping
  • Business and marketing partners: to provide marketing services and advertise to you. These partners use your information in accordance with their own privacy policies
  • With your consent: when you direct us or agree to share certain information
  • Legal obligations: to comply with applicable law, respond to legal process, or protect our rights and the rights of others

Third-Party Services

Our website is hosted on Shopify, which collects and processes certain information to provide and improve their services. Information you submit may be transmitted to and shared with Shopify and other third parties located in countries other than where you reside.

We may also provide links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those sites. We encourage you to review their privacy policies before sharing any information.

To learn more about how Shopify handles your personal information, you can visit the Shopify Consumer Privacy Policy.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, please contact us, and we will take steps to delete it.

Security and Retention

We take reasonable measures to protect your personal information. However, no security system is perfect, and we cannot guarantee "perfect security." We recommend that you avoid sending sensitive or confidential information through unsecure channels.

How long we retain your information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

  • Right to Access: request a copy of the personal information we hold about you
  • Right to Delete: request that we delete your personal information
  • Right to Correct: request that we correct inaccurate information
  • Right of Portability: request a copy of your information to transfer to another party
  • Right to Opt Out: opt out of the sale or sharing of your personal information for targeted advertising
  • Communication Preferences: opt out of promotional emails at any time using the unsubscribe link in our emails

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, or withdraw consent where we rely on it.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. When transferring data out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Email: support@winningwithdiabetesandprediabetes.com

Address: 22416 North 37th Run, Phoenix, AZ 85050, USA

For the purpose of applicable data protection laws, Winning With Diabetes and Pre-Diabetes is the data controller of your personal information.